First Pair Guarantee - Proudly Shipped from the UK

Shipping/Returns

COVID-19 Update: During these unusual times, there may be a delay of upto 14 days for your order to arrive.

First Pair Guarantee

We are so confident you'll find these the best underwear you've ever worn that you can keep your first pair if you don't like them!

We will either send you a different size or give you a full refund on your FIRST pair only. Obviously, we're cool for you to keep the pair you've tried on, no need to send those back :) Unfortunately we cannot exchange them for a different colour.

If you purchase a multi-pack, please just try 1 pair before opening the remaining pairs. The First Pair Guarantee only applies to unopened and unworn pairs. If you find the first pair doesn't fit, or you'd like to try another style, please contact us at info@stepone.life and we will provide you the address to send the unopened and unworn back to us so we can send you out replacements.

Any changes to your order need to be made within 1 hour of placing the order.

Shipping - Proudly Shipped from the UK

Service

Warehouse Dispatch

Delivery from Dispatch

Price

Warehouse Dispatch

1-2 Business Days

2-4 Business Days

Free

 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If purchasing more than 1 pair, the remaining pairs must be returned to us unopened.

Unfortunately, garments that have been worn can no longer be returned due to sanitary reasons. And you know, the market for second-hand underwear isn't all that flash!

To complete your return, we require a receipt or proof of purchase and email info@stepone.life


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sizing Chart
SIZE WAIST (cm)
2XS 55-60cm
XS 65-70cm
Small 75-80cm
Medium 85-90cm
Large 95-100cm
Extra Large 105-110cm
2XL 115-120cm
3XL  125-130cm
4XL 135-140cm
If you're between sizes, then go up a size ☝️
THICKER Legs? Then go for the BOXER BRIEFS
THIN Legs? Then TRUNKS are for you

Our 30-Day First Pair Guarantee means you can try 1 pair for up to 30 days and if it's the wrong size, then we'll send out a different size, for FREE. Yeah.. Free 💪 
Note: If the replacement pair is still not a good fit, we can no longer process a refund or send another replacement pair. I'm sure you'd understand!
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