Cookie Policy

Our Cookie Policy

We are Step One Clothing UK Limited ("Step One", "our", "us" or "we"). We are the owner and operator of www.stepone.life and related properties (collectively, the "Websites") which use cookies.
We use cookies for many reasons, for example to make our Websites work and to distinguish you from other users of the Websites so we can offer you a more personalised experience. This Cookie Policy describes: what cookies are; our use of cookies; how you can manage cookies used on the Websites; privacy; further information; and changes to this Cookie Policy.

What are cookies?

Cookies are small text files placed on devices that visit our Websites.  The cookie 'remembers' the computer or other electronic device during return visits to the Websites and some cookies may collect personal data about you. 
You can find more general information about cookies at: www.allaboutcookies.org

Our use of cookies

We want you to understand the different types of cookies that are used on our Website. We use a variety of types of cookies and other tracking technologies for the following purposes.

  • Strictly Necessary Cookies: these are cookies strictly necessary for the performance of our Websites, for example cookies that authenticate users and allow us to offer certain features like account registration.
  • Performance Cookies: these cookies collect information about the pages or screens you visit, and other performance metrics. This helps us to improve the way our Websites works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality Cookies: these cookies remember your choices to improve your experience, for example, remembering your username, your language and the region you are in. The aim of these cookies is to provide you with a more personal experience so that you don't have to reset your preferences each time you visit our Websites.
  • Targeting and Advertising Cookies: these cookies are often placed by re-targeting and advertising partners, to track your browsing habits so that you can later be shown targeted ads on other websites and apps. We use this information to make our Websites and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use on our Websites and the purposes for which we use them in the tables below:

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

How to manage cookies on our Websites

Most browsers allow you to disable them if you would like to. If you disable cookies, you may find that you have a less personalised experience on our Websites and that certain parts of our Websites do not work at all or do not work correctly.

Each browser is configured differently. To disable cookies via your browser settings, you should follow the instructions given by the publisher of your browser. As of the date of this Cookie Policy, these instructions are available for commonly used browsers through the following links:

If you use Microsoft Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

If you use Internet Explorer: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies

If you use Safari: https://support.apple.com/kb/ph21447?locale=en_US

If you use Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

If you use Chrome: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en

If you use different devices, make sure you configure the settings of the corresponding browser according to your preferences.

If you wish to opt-out of tracking by Google Analytics across all websites you can do so here:  https://tools.google.com/dlpage/gaoptout.

Except for essential cookies, our session cookie will expire after the browsing session.

Privacy

We are committed to using cookies and tracking technologies fairly and in accordance with applicable privacy rights. Our Privacy Policy can be accessed above.

Further information

If you have any queries relating to this Cookie Policy please e-mail us at privacy@stepone.life

Changes to this Cookie Policy

If this Cookie Policy changes, the revised policy will include a new effective date and will be posted on this page. Please check back regularly to keep informed of updates.

30 Day First Pair Guarantee

We are so confident you'll love your Step Ones, we'll give you a FULL REFUND on your FIRST PAIR if you don't like them for whatever reason.

Free Shipping

One of Australia’s leading online underwear stores, Step One has been delivering sustainable, anti-chafe underwear to your door since 2017. Step Ones are designed in Australia and are ethically made from Viscose derived from Organically Grown Bamboo, with free shipping from our warehouse in York.

Easy Returns

Picked the wrong size by mistake? No problem. we offer free returns/exchanges on all unopened products.