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First Pair Guarantee

We are so confident you'll love your Step Ones, we'll give you a full refund on your first opened and worn pair if you don't like them for any reason.

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Free shipping on all orders in the UK... how good!

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Buy with confidence, our dedicated customer service team is available 24/7 to answer any questions you have!

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Picked the wrong size by mistake? No problem. On top of our first pair guarantee we also offer returns/exchanges on all unopened products.

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Step One Ltd acknowledges the Traditional Custodians of the land on which we operate, live and gather as employees & colleagues, and recognise their continuing connection to land, water and community. We pay respect to Elders past and present.

About Us

Step One is a leading direct-to-consumer online retailer for underwear. Step One offers an exclusive range of high quality, organically grown and certified, sustainable, and ethically manufactured underwear that suits a broad range of body types. Step One has transformed the underwear market with an innovative design and cult-like following and has quickly grown into a multinational company operating in Australia, the US and the UK.

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