Here’s how it works: If you don’t love your Step One’s for whatever reason, we'll give you a FULL REFUND on your FIRST PAIR of underwear. Alternatively, if you buy a pair and they don't fit, keep that pair, get in touch and we'll send you out a different size or style of underwear.

We’ll spell it out for ya: If you order a 4-Pack of our underwear, try one pair on and decide you’re not happy, keep that pair, return the 3 unopened pairs and we'll send you out 4 pairs of the new size or style!

OR we can also refund your total order value. Catch our drift? If you’re still confused, slide into our DM’s or hit our line at info@stepone.life and one of our friendly customer service reps will walk you through it!

We stand by what we make. For this reason, we offer a 12-month warranty on all manufacturer defects. The 12-month period starts on the date of purchase. If a First Pair Guarantee or exchange takes place, the warranty is covered from the date of the original purchase.

You are required to keep the original faulty items for the warranty period and if requested, return them to us via mail, in the instance we are required to return them to our supplier. Step One reserves the absolute right to not replace items if we believe they have been used in extraordinary situations or they have deliberately been tampered with. 

Step Ones are designed to be worn the correct way, wearing them inside out will void any warranty claims as this creates excessive wearing on the stitching as it's designed to be worn on the outside of the garment. Please note: wearing our product in water (both salt and chlorine) will also void the warranty.

If there's a problem, please contact us on info@stepone.life or slide into our DMs and we will advise you of the steps to replace any faulty garments.

Please note for all warranty claims the garments will either need to be returned to Step One, or photographic evidence will need to be sent to us prior to being issued any replacements (but please, keep it PG people! This is a workplace!)

All Flag labels must be intact for a warranty claim. The Flag Label can be found on the front of the garment that would normally sit on the right thigh.

No garment manufacturer in the world will offer a 100% quality rate, but we do try really hard! There will be the odd defect, but, take a deep breath, it's OK, we will replace it! Just hit us up on socials or email us!

Yes! - Unfortunately, we cannot provide free shipping on all International Orders. However, we advise the pricing and estimated delivery times on checkout. 

Step One orders may be subject to import taxes or inspections by the local customs service. These are usually based on the country you are shipping to and are unique to that country.

If items ordered via our website are over a set value by your local authorities, additional taxes may apply. Step One does NOT set these tax limits or apply them in any way and unfortunately we cannot pre-pay or calculate these taxes for you.

Our products are designed at our HQ in Sydney, Australia. Our garments are produced in ethically certified factories across Asia.

We take being ethical seriously. Ethics are at the forefront of every decision made here at Step One, from the Sydney office, to the bamboo forests!

All Step One Factories are either BSCI or SA8000 accredited which means: Fair Wages · No Child Labour · Fair Working Conditions · No Forced Labour.

Check out THIS VIDEO to hear our Founder and CEO, Greg Taylor talk more about what being ethical means to him and what we do at Step One to align with ethical guidelines.